Online Password Reset Self-Help

TCCS Staff members are now able to reset their login password without having to contact the help desk. Please note that this only applies when the user has not been locked out of their account.

For best results:

You will need to be on your TCCS-issued computer
You will need to be connected to the campus VPN (link opens in new tab) if you are not connected to a wired connection on campus.
You will need to know your old password (to connect to the VPN).

NOTE: if your situation doesn't allow for the above conditions, you can still reset your password by following these instructions. You will just need to later connect to the network back in the office or via the VPN for your changes to sync to your computer.

1. To sign in:

a. On your TCCS-assigned computer, go to your usual Microsoft login page.

i. It should ask you to enter your password

ii. Click Forgot my password

iii. Proceed from Step 5, below.

or;

b. If you are not on your TCCS-issued computer, go to Office.com

2. Click Sign in.

3. Select Can't access your account?

4. Choose Work or school account

5. Enter your user name (first name, last initial @claremont.edu)

6. Enter the characters displayed in the image into the box below the image.

7. Select I forgot my password.

8. Choose your method for Microsoft to contact you to verify your identity.

NOTE: Most users should choose Enter a code from my authenticator app as that will use the Microsoft Authenticator app already installed on your mobile device.

9. The webpage will display a number and direct you to enter it into the Microsoft Authenticator app on your mobile device.

A screenshot of a computer screen Description automatically generated

10. Once you have confirmed your identity, you can enter your new password.

NOTE: Your password must:
• Be 8 or more characters long

• Include at least one letter

• Include at least one capital letter
• Include at least one number
• Include a special character such as: ! @ # $ % &

• Not include an underscore ( _ )

11. Your password is now reset.

Your new password is now also your new password for your VPN connection.

If you were not able to perform the above steps while on your TCCS-issued computer and/or connected to the VPN: Your computer will only accept your old password until you connect to the on-campus network through WiFi or ethernet cable. After that, your new password will be synced to your computer.